Where you have cancelled your Contract or returned goods to us in accordance with these terms and conditions, you will receive a full refund of the price you paid for the goods, and in the case of contract concellation this refund will include any applicable delivery charges.
We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation or your intention to return the goods to us0. We will refund you on the credit card or debit card used by you to pay.
If, once you have received the goods, you decide you would like to return them to us, you may do so using our free returns service at any time until 14days, or 7 days in respect of any sale or discounted items, after you have received the goods. You can return the goods to us via your online account and by following the instructions set out in our Returns Policy or by otherwise contacting our Customer Services team.
You have a legal obligation to keep the goods in your possession and to take reasonable care of them until the goods are collected from you. You cannot return the goods where the goods have been worn, tampered with or used, unless the goods are faulty or not as described. Please note that you cannot use our free returns service where you have cancelled your Contract using your legal right set out under Cancellations
As a consumer, you will always have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by these terms and conditions or our Returns Policy
Please contact our Customer Services team to arrange the return or repair of any goods that are faulty or not as described.
If you have returned goods to us because they are faulty or not as described, we will refund any reasonable costs you incur in returning the item to us, together with the price of defective goods in full and any applicable delivery charges, as set out in the Refunds section.